Refund & Cancellation Policy

Last updated: [Month Day, Year]

Because development services involve custom work performed specifically for each client, this policy explains how deposits, milestone payments, and cancellations are handled.

1. Deposits

Deposits secure a project slot and cover initial planning and design work. Deposits are non-refundable once work has begun.

2. Milestone Payments

Payments made for completed milestones are non-refundable, as they correspond to work already delivered and accepted. If a milestone is cancelled before completion, Client is responsible for payment for work completed up to that point, plus any non-cancellable expenses already incurred (such as domain or hosting costs already paid on Client's behalf).

3. Cancellation by Client

Client may cancel a project in progress with 14 days' written notice. Harditainment will invoice for all work completed through the cancellation date, calculated as a pro-rated share of the fixed price stated in the Project Agreement. Any amount already paid beyond that will be refunded within 14 business days.

4. Cancellation by Harditainment

If Harditainment is unable to complete a project, Client will be refunded for any payments made for work not yet delivered.

5. Post-Delivery Issues

If delivered work does not match the agreed scope in the Project Agreement, contact ehard1076@harditainment.com within 30 days of launch and we will correct the issue at no additional cost. Refunds are not provided for change-of-mind requests unrelated to the agreed scope, or for issues arising from Client edits, third-party outages, or security incidents not attributable to Harditainment's work.

6. Maintenance, Hosting & Retainer Plans

Flat-rate maintenance tasks (see Services & Pricing) are billed and due at the time the work is completed, and are non-refundable once delivered. Where hosting/domain renewal is billed annually after an initial included term, renewal fees already paid are non-refundable but Harditainment will give at least 30 days' notice before any renewal charge.

7. How Refunds Are Issued

Approved refunds are returned to the original payment method via Stripe, typically within 5–10 business days of approval.

8. Contact

Questions about a specific invoice or refund can be sent to ehard1076@harditainment.com.

[This template is a starting point, not legal advice. Adjust the bracketed terms to match how you actually want to run deposits, milestones, and refunds before publishing.]